Shipping Policy

Delivery Policy

Delivery Area

The offered products can only be delivered within the countries specified by the seller. The seller reserves the right to update or limit the delivery countries at any time without prior notice.
Products will be shipped to the delivery address specified by the customer during the order process.

Shipping Time

Products will be delivered within 5-12 business days.
Order preparation, invoice issuance, and stock availability are indicated on our website.
These periods do not include weekends and official holidays.
If the email address provided in the registration form is correct, an automatic email will be sent to the customer once the products are shipped.
Estimated delivery times may vary depending on the destination country and shipping provider.

Delivery Times and Fees

The delivery time and method of the purchased products will be communicated to the customer by the seller during the order process.
Shipping fees are calculated based on the selected delivery method.
Unless free shipping is offered, the shipping fee must be paid by the customer.
Detailed information on delivery times and fees is available on our website.

Delivery Conditions

The package is delivered to the customer upon presentation of a valid ID and signature.
If the customer is not present at the time of delivery, a delivery notice will be left, and the customer may collect the package from the designated post office.

Delivery Issues

Before confirming the order, the customer will be informed of the estimated delivery date after selecting the carrier at the end of the online order process.
Deliveries are generally expected to be completed within fourteen (14) days.
If delivery does not occur within this timeframe, the customer may contact the seller within a reasonable period to request the delivery.
If the delivery is still not made within the specified time, the customer has the right to cancel the contract.
Upon receiving the cancellation notice, the seller will refund the total amount paid (including taxes and shipping fees) via the original payment method used by the customer, without undue delay.
The seller is responsible for the product until it is delivered to the customer.

The seller cannot be held responsible for delivery delays caused by customs procedures, force majeure events, or incorrect/incomplete address information provided by the customer.

The customer must report any damage or partial loss occurring during delivery to the carrier within three (3) days.