Return Policy

Return & Refund Policy

Our return policy is valid for 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

⚠️ IMPORTANT NOTICE:
Returns are not accepted for personal reasons (e.g., "I changed my mind", "I don’t like it", "It doesn’t fit").
Returns are only accepted if the product is defective, damaged, or shipped incorrectly.

🧾 Return Conditions

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it

  • Be in its original packaging

  • Include a receipt or proof of purchase

Please do not send your purchase back to the manufacturer.

❌ Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, newspapers, or magazines)

  • Intimate or sanitary items

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Downloadable software products

  • Certain health and personal care items

🟡 Partial Refunds (If Applicable)

Partial refunds may be granted in the following situations:

  • Books with obvious signs of use

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

  • Any item not in its original condition, damaged or missing parts not due to our error

  • Any item returned more than 14 days after delivery

🔁 Refund Process

  • Once your return is received and inspected, we will send you an email to notify you whether your refund has been approved or rejected.

  • If approved, only the product price excluding VAT (if applicable) will be refunded.

  • The refund will be processed automatically to your original payment method within a certain number of business days.

⏳ Late or Missing Refunds

If you haven’t received your refund yet:

  1. Recheck your bank account

  2. Contact your credit card provider — it may take time for your refund to officially post

  3. Contact your bank — processing times can vary

If you’ve done all of this and still haven’t received your refund, please contact us at:
📧 cartelswfit.tr@gmail.com

🎁 Gift Returns

  • If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit once the return is processed.

  • If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, the refund will be issued to the gift giver.

🚚 Return Shipping

  • Please contact us before sending back any items: cartelswfit.tr@gmail.com

  • Return shipping costs are the responsibility of the customer and are non-refundable.

  • If you receive a refund, the return shipping cost and VAT (if applicable) will be deducted from your refund amount.

  • The product must be returned unused and in original condition; otherwise, the return may be refused.

  • Delivery time for exchanged products may vary depending on your location.